Effective Date: 10/09/25

CCSI (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ccsius.net/ , and when you interact with our SMS/text messaging services.

Information We Collect: We may collect the following types of information:

• Personal Identifiable Information (PII): Name, phone number, email address, and any other details voluntarily submitted through our forms.
• SMS Opt-In Data: When you opt in to receive text messages, we collect your mobile phone number and your consent status.

How We Use Your Information. We may use your information to:

• Provide and maintain our help desk services.
• Communicate with you via SMS, email, or other channels.
• Improve our website and services.
• Send promotional or informational messages, with your consent.

SMS Communications

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By checking the opt-in box and signing up for text messages, you agree to receive SMS messages from CCSI.

These may include:

• Customer help desk support updates.
• Service and account alerts.
• Promotional content (if consented).

Example Template for the Opt-In Message:

Thank you for opting in to CCSI! Text HELP for help, STOP to cancel. Mobile Msg & data rates may apply. Message frequency varies. Link for opt-in : https://ccsius.net/contact-us

Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information with:

• Service providers working on our behalf.
• Legal authorities if required by law.
• In the event of a business transfer (e.g., merger, acquisition).

Data Security :

We implement reasonable administrative, technical, and physical security measures to protect your data.

Your Rights and Choices

You may:

• Opt out of SMS messages by replying “STOP.”
• Request access to or deletion of your personal information.

Contact us for questions or concerns.

Contact Us

If you have questions about this Privacy Policy, please contact: https://ccsius.net/contact-us